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We got a new job details in Rehabmart.com & they are Hiring Candidates for Watkinsville, GA 30677
Company Name : Rehabmart.com
Company Location : f9012f8bec2b1a35
Job Position : Watkinsville, GA 30677
Job Category : Jobs in f9012f8bec2b1a35
Job Description :
Rehabmart was founded in 1998 by two Occupational Therapists who are passionate about helping people find high-quality solutions for their medical needs at an affordable price. We are a locally-owned e-commerce healthcare company that focuses on customer service, original content, competitive pricing, and a synergistic management structure that includes all employees in the growth and well-being of the company.
The successful candidate will be the contact for supporting customers and being responsible for all aspects of the order process. Responsibilities include the review and validation of all order information such as item info, pricing, special handling requests, vendors’ stock of product, shipping information, and qualifying the customers’ order information. The order processor will also work cross functionally with other operating departments and quotes team to support customer order requests.
Responsible for analyzing, processing, and responding to customer orders and inquiries
Effectively “owns” and follows up on proper workflow of order from the time it comes in until it ships to ensure a positive customer experience
Initiates customer contact to resolve inquiries with prompt issue identification, proper routing and escalation, and will act as a central point of contact for customers and operations after an order is placed
Monitors inbound email and phone queues and responds to basic questions regarding order status, price and availability, tracking information and order confirmation
Ensures proper and concise documentation of inquiries and follow up
Works with all departments to deliver on standard performance metrics to support departmental goals & requirements
Ensures customer shipping specifications are followed for critical orders and resolves discrepancies including working with internal departments and external customers
SKILLS AND KNOWLEDGE:
Superior telephone and written email etiquette and an ability to deal effectively with our vendors & external customers, peers and management
Excellent data entry skills to quickly and accurately review and input data
Ability to multitask in a fast paced environment
Must be detail oriented, organized, self-starter, and have the ability to prioritize workload effectively
Ability to build collaborative work relationships with different groups within the organization
Strong customer service and communication skills
Ability to analyze and interpret data and solve practical problems
Knowledge of general mathematical concepts, including percentages
Capacity to work with cross-functional teams and independently as needed
Adaptable to change
MINIMUM QUALIFICATIONS REQUIRED:
High School Diploma or equivalent
Minimum 2 years of experience in a customer service
Salary is based on qualifications and experience. Rehabmart offers a competitive benefits package for our full-time employees including medical insurance, vision, dental & life insurance, AD&D, PTO, and a 401k retirement plan.
You can read more about Rehabmart.com at http://www.rehabmart.com/about.asp
We are a tobacco-free campus. Smoking, vaping, and chewing tobacco are not allowed.
Rehabmart is an Equal Employment Opportunity employer. We do not discriminate on the basis of race/ethnicity, religion, sex, national origin, age, gender, sexual orientation, disability or veteran status.
Job Type: Full-time
Pay: $15.00 – $16.00 per hour
Employee assistance program
Paid time off
8 hour shift
Monday to Friday
Work Location: One location
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