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We got a new job details in STEM Xpert & they are Hiring Candidates for Issaquah, WA 98029
Company Name : STEM Xpert
Company Location : d8645bf566a36fed
Job Position : Issaquah, WA 98029
Job Category : Jobs in d8645bf566a36fed
Job Description :
Seeking a Field Service Technician with minimum of 3 years hands on experience working on Dell laptops, Desktops and tablets.
This is a driving position. You will be responsible for responding to onsite hardware break fix requests at multiple customer locations each day.
What to expect:
Support and troubleshoot issues while onsite if the parts shipped did not resolve the issue.
Maintain timeliness to customer requests and assigned tickets. We provide cx 4-hour service windows (AM-PM service) and we make every best effort possible to make that window.
Work independently as well as within a team to resolve onsite customer requests efficiently and effectively.
Real time status updates to our ticketing system is required, resolving or escalating tickets to the appropriate party when necessary.
While you will be working independently for the most part, you do have the support of our internal service delivery team when in need of assistance.
What skills do I need to be a successful FST?
Patience, empathy, confidence, and customer service skills.
Strong IT background with a focus Hardware support of Dell products
Excellent communication (verbal and written), time management, and developmental skills.
Skilled at defusing high-stress situations and facilitating resolution to technical problems.
Ability to multi-task in a fast-paced environment.
Professional appearance and attitude when interacting with our clients’ in-person
What are the qualifications I need to have?
3+ years of relevant experience
Excellent troubleshooting skills with related hardware components
Experience in software, hardware and networking support for servers, desktops, laptops
Job Type: Contract
Pay: Up to $25.00 per hour
Ability to commute/relocate:
Issaquah, WA 98029: Reliably commute or planning to relocate before starting work (Required)
This is a driving position. Do you have a valid driver’s license and car insurance?
This client requires all consultants to be fully Vaccinated which means either 2 shots of Moderna, Pfizer, or 1 shot of Johnson and Johnson. Are you fully vaccinated?
Laptop Break/fix: 1 year (Preferred)
Desktop Break/Fix: 1 year (Preferred)
Dell Laptops: 1 year (Preferred)
Dell Desktops: 1 year (Preferred)
Replacements of laptops: 1 year (Preferred)
Field: 1 year (Preferred)
Hardware: 1 year (Preferred)
Software: 1 year (Preferred)
CompTIA A+ (Preferred)
Work Location: One location
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