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We got a new job details in Eldergrow & they are Hiring Candidates for Spokane, WA
Company Name : Eldergrow
Company Location : 157bc00aa396b906
Job Position : Spokane, WA
Job Category : Jobs in 157bc00aa396b906
Job Description :
Eldergrow brings joy and purpose to our growing community of elders through indoor therapeutic gardening. The Customer Success Manager will oversee all aspects of the Therapeutic Horticulture Garden (THG) Program, including Customers, Garden Educators, and Therapy Gardens. This is a full-time, hourly position with benefits including medical, dental, vacation, and sick time.
Learn more about our mission and the important work we do at https://www.eldergrow.org/join-our-team/
Candidates with customer service management, account management, and project management skills from the Spokane area are encouraged to apply. Gardening experience preferred, nature lover a must!
Work Location – Most of your office work will be done remotely with occasional work at senior living community partners.
Job duties include:
Manage Customer Experience:
Provide exceptional Customer Service to our accounts (senior living communities)
Nurture existing relationships by sharing new resources and Eldergrow offerings.
Maintain regular check-ins & develop relationships with all community contacts (executive director, activities, nurse, marketing staff)
Retention – Help prevent customer cancellations through excellent, consistent customer service
Oversee Customer Training: Activities, Marketing, Executive Directors
Collaborate with Eldergrow team to provide excellent customer support & maintain our highly regarded brand
Ensure partners are receiving monthly resource emails
Monitor the effectiveness of Eldergrow’s Virtual Activities during COVID
Present recommendations for excellent programming and customer experience
Manage garden maintenance
Ensure follow-up with the customer and Eldergrow Educators
Manage Therapeutic Horticulture Gardens Program:
Coordinate garden kickoffs & installs
Support Customers and Educators on the timeline for garden delivery, meet & greets, installs and training
Oversee execution of community staff training: Activities (garden and mini-lessons), Executive Director, Care Staff, Marketing, Maintenance
Support Ops from customer order to garden design kick-off and ongoing, consistent customer follow-up
Support the THG Curriculum:
Coordinate with the Curriculum team on lessons & quarterly Curriculum Development
Manage activity lesson distribution
Manage garden health and overall appearance
Ensure only safe, non-toxic plants are used
Educator & Class Supplies:
Collaborate with Inventory Specialist & Curriculum Trainer so that supplies are in stock & at best value, and that kits are mailed to new Educators
Help to ensure approved plants are used
Acting Eldergrow Educator:
Manage approx 1-2 local communities as acting Educator
Act as substitute Educator as needed to cover unassigned communities
Manage Contracted Educators:
Manage the recruitment process
Interview & identify Educators
Oversee new Eldergrow Educator Onboarding
Support office team to request, collect and file New EE paperwork (W9, Background Check, Proof of insurance, Contractor Agreement)
Oversee Educator Training
Introduce Educators to community contacts
Provide ongoing support to Educators and nurture Educators for retention
Manage class calendar
Track services provided for invoicing and payment
Further Develop Processes & Tools
Other duties as assigned
If this sounds like we are a good fit, let’s hear from you! Send your resume and cover letter. In your cover letter, explain how 3 of your superpowers will drive your success in this role.
Job Type: Full-time
Pay: From $25.00 per hour
Paid time off
Monday to Friday
COVID-19 considerations:Classes will be taught inside senior living communities. While acting as an Educator you will be required to follow the community’s safety protocol including, but not limited to, wearing approved PPE, completing COVID screenings, and vaccination.
How many years of gardening experience do you have?
working with vulnerable populations: 1 year (Preferred)
Customer relationship management: 1 year (Preferred)
Work Location: Multiple Locations
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