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We got a new job details in Residence Inn by Marriott Fremont & they are Hiring Candidates for Front Desk Agent
Company Name : Residence Inn by Marriott Fremont
Company Location : Fremont, CA 94536
Job Position : Front Desk Agent
Job Category : Jobs in Fremont, CA 94536
Job Description :
The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Have knowledge of emergency procedures and assist as needed.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain a clean work area.
Assist guests with safe deposit boxes.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Job Types: Full-time, Part-time
Pay: $15.00 – $20.00 per hour
Flexible spending account
Health savings account
Paid time off
8 hour shift
Customer service: 1 year (Preferred)
Work Location: One location
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