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We got a new job details in UnitedHealth Group & they are Hiring Candidates for Account Manager Client Services – Work from Home
Job Details
Company Name : UnitedHealth Group
Company Location : San Francisco, CA 94102
Job Position : Account Manager Client Services – Work from Home
Job Category : Jobs in San Francisco, CA 94102
Job Description :
If you are located within 60 miles of 425 Market Street San Francisco, CA, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.SM
This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am – 5pm PST. It may be necessary, given the business need, to work occasional overtime.
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Serve as the operational manager for administrative services for assigned clients
Serve the products that contributes to the continued growth, profitability and retention of business
Manage the overall delivery of benefits and services for assigned clients
Responsible for and ownership of all customer service results
Leader of the account services across UHC National Accounts on assigned book of business. Provide superior customer service to internal and external customer / partners by meeting and exceeding expectations
Lead Account Management Team (AMT) calls and initiatives to implement and service the most efficient process possible
Investigate, analyze, and develop creative solutions to client specific problems related to system, claims, networks, providers, eligibility, ID cards, billing banking, and portal through active cross – functional team participation
Coordinate all activities for timely implementation of products and services onto United Healthcare systems
Effectively manage customer accounts (which may include Rx, Medical, MHSA, Financial Accounts (HRS, HSA, etc.)
In conjunction with the Strategic Client Executive (SCE) and the Underwriter, provides effective benefit consultation for plan revisions, managed care strategies, product development, policy and procedure changes, legislative changes (including Health Care Reform) and claim cost control
Ensure timely and accurate delivery of client communications (i.e. correspondence and fulfillment materials, ID cards, etc.)
Participates and facilitates external client meetings along with the SCE to discuss issue log, open projects and initiatives
Triage and apply critical thinking skills to troubleshoot client issues providing timely resolution and determining root cause
Comprehensive working knowledge of specialty company offerings and their integration with core products
Manages and meets internal metrics and clients goals, measure and report on the quality of service that the business delivers to its clients
Model UHG’s principles of integrity and compliance, and adhere to our business principles
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Bachelor’s degree (or higher) in a formal education OR High School Diploma / GED (or higher) with 2+ years of equivalent experience in claims processing, and medical benefits background
Knowledge of internal process and resources (claims, eligibility)
Experience in customer service
Experience with Microsoft Word (creating & editing), Microsoft Excel (sorting & filtering) and Microsoft Outlook (emailing & calendaring
Experience in project management
Ability to travel up to 20 – 25% of the time
Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.
Preferred Qualifications:
Experience with health industry, products and services, and the managed care environment
Administrative experience with extensive exposure to benefit administration
Telecommuting Requirements:
Reside within 60 miles of 425 Market Street San Francisco, CA
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
Strong verbal and written communication skills
Strong organizational and project management skills
Strong presentation skills
Experience in negotiation skills for project times lines
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military
Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet
Careers with UnitedHealthcare. Let’s talk about opportunity. Start with a Fortune 10 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near – obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they’re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It’s where you can do your life’s best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
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