Field Service Technician job vacancy in Nielsen – Jobs in Pasadena, CA

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We got a new job details in Nielsen & they are Hiring Candidates for Field Service Technician

Job Details
Company Name :
Company Location :
Pasadena, CA
Job Position :
Field Service Technician
Job Category :
Jobs in Pasadena, CA

Job Description :
Being a Nielsen Field Representative allows you to make your friends with boring jobs jealous and work with the best because no company in the world knows more about consumers than Nielsen. That means you never stop learning because our world is your classroom.
What are some of the perks?
Company provided car that includes insurance, gas, and maintenance (save on average $8,000 per year).
Comprehensive benefits package available on day 1 of employment
Base Salary plus Performance Bonus
What does a Field Representative do?
Field Representatives build and maintain relationships with Nielsen Families/Households and educate Panel Members on the proper use of our equipment. Field Representatives install, maintain and troubleshoot proprietary hardware and software in our sample homes to capture three screen audience measurements – Mobile, Online, and TV.
Nielsen follows CDC guidelines for COVID. This position is a combination of phone and in field work. Nielsen will provide you with the (PPE) “Personal Protective Equipment” needed to be protected in the Field.
Job Duties
Establish and maintain long term relationships with assigned Nielsen Families/Households
Install Nielsen measurement equipment in newly assigned Nielsen Families/Households
Drive to selected homes within a designated territory, using company-provided vehicle
Identify problems and troubleshoot data/equipment
Ensure collection and transmission equipment is properly installed and configured to transmit necessary audience data
Respond to calls from assigned Nielsen Families/Households and ensure equipment is maintained and operating effectively
Prioritize, schedule and complete all work in compliance with established policy and guidelines in assigned territory
Accurately collect and report demographics and audience information using Nielsen proprietary software
Educate and coach Panel Members on proper operation and usage of Nielsen equipment
Negotiate and maintain cooperation of Panel Members, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others
The successful candidate will possess the following qualities: Position requires bending and lifting television sets.
Ability to work in non-traditional schedule, including evenings and weekends
Strong technical skills which may include: previous experience with consumer electronics. software systems and networking knowledge
Superior customer service skills and ability to connect with Nielsen Families
Excellent organizational/time management skills
Minimum High School Diploma/GED with 2-5 years equivalent work experience
Computer/Smart Phone/Tablet proficiency; ability to use email, spreadsheets, and other applications
Must have a valid Driver’s License and satisfactory driving record
Preferred Qualifications:
Technical diploma, Certificate of Completion, Associate’s degree or military experience is a plus
Bilingual language skills are a plus
What does the benefits package include?
Our comprehensive benefits package is effective day 1 of employment. That’s right– We provide you with full benefits on your first day of work. We are happy to offer you various health and well-being benefits, unlimited career potential, top-of-the-line training, paid time off, and a company car to just name a few.
Extensive paid service training program. May require travel in various markets for training – lodging and transportation included
Competitive compensation that includes annual base salary, performance-based bonus plan Company car, including insurance, gas, and maintenance saving you as much as $8,000 per year
Laptop, home printer, and cell phone with your monthly talk and data service provided
401(k) Plan with company match and Employee Stock Purchase Program
Tuition reimbursement
Paid time off to encourage time for you to find balance, rest, and re-energize: 10 vacation days, 6 personal days, 7 company holidays, 10 sick days, maternity leave (12 weeks) and paternity leave (12 weeks)
All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
Job Type: Full-time
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance
10 hour shift
8 hour shift
Monday to Friday
Weekend availability
Supplemental Pay:
Bonus pay
Signing bonus
COVID-19 considerations:Nielsen follows CDC guidelines for COVID. This position is a combination of phone and in field work. Nielsen will provide you with the (PPE) “Personal Protective Equipment” needed to be protected in the Field.
Application Question(s):
This position requires being in the field 95% of the time. Are you comfortable going into people’s homes?
Work Location: On the road

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