Customer Success Manager job vacancy in Imagine Learning – Jobs in United States

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We got a new job details in Imagine Learning & they are Hiring Candidates for Customer Success Manager

Job Details
Company Name :
Imagine Learning
Company Location :
United States
Job Position :
Customer Success Manager
Job Category :
Jobs in United States

Job Description :
Great Purpose. Great People.

At Imagine Learning we ignite learning breakthroughs. It drives everything we do. We innovate together to support educators in creating those special moments when students experience the joy of learning at its best. We serve more than 10 million students and partner with more than 7,500 school districts nationwide.

Envision Your Experience

The Customer Success Manager (CSM) is a primary owner of the business relationship between IL and the customer. The CSM is responsible for the customer’s success with IL solutions, and is accountable for customer retention, growth and adoption, satisfaction, and stakeholder value.

Grow relationships with customer stakeholders.
Direct responsibility for customer relationships.
Serve as an informed thought partner to customers in all issues related to implementation rollout so that it leads to successful adoption of company services and products.
Analyze customer engagement data to identify implementation strengths and areas of need.
Conduct regular customer check ins (virtually and in person) in which you elicit goals from customers, provide data around progress, and keep customers informed of key, related product updates as they occur.
Develop account strategies for maintaining strong customer health, ensuring renewal and support possibly upsell opportunities.
Provide assistance in creating and provisioning customer sites.
Collaborate with internal teams to drive teacher adoption and success.
Provide onboarding support to customers to ensure that a customer’s initial experiences with the site are successful.
Provide input on Customer Success team processes and procedures as required.
Other duties as required.

This is a regular, full-time position, based out of based out of your home office (must be in the US). You can also expect to travel up to 30%, so be sure you have a valid driver’s license and automobile insurance and a clean driving record for at least the preceding 39 months.
Imagine Learning offers competitive total compensation, including incentive opportunities for all regular employees.

Share Your Expertise

Experience, education, and qualifications essential for success in this role, include:

Bachelor’s degree in related field and 4+ years of experience managing customer relationships at an education technology company; or an acceptable combination of education and experience.
Direct and proven work with establishing strategic outcomes and measurements.
Experience with business drivers for teachers, students, business process owners, and senior district and/or state administration.
Experience working with and presenting results to senior level executives preferred.
Ability to quickly establish rapport with all levels of personnel up to and including Superintendent and Chief Academic Officer.
High energy level demonstrated drive to succeed, and a sense of urgency.
Ability to use and interpret data analytics and spreadsheets.
Experience within a fast paced, growth organization is ideal.
Excellent communication skills and analytical skills.
This position is remote but may require up to 30% travel.
To help ensure the safety of our valued employees, customers, and other business associates, Imagine Learning encourages employees to be fully COVID-19 vaccinated. Employees entering our office locations must be fully vaccinated or have received a negative COVID test result within 24 hours of their visit.

Ignite Your Career

We support your unique career journey by providing flexibility, investing in wellbeing, and propelling growth.

Imagine Learning is a hybrid workplace, with the majority of employees enjoying the opportunity to work from home within the US. Headquartered in Scottsdale, AZ, we also maintain offices in Provo, UT, Austin, TX, Petaluma, CA, and Rock Rapids, IA.
We offer a comprehensive benefits program to eligible employees, including:

Multiple health, dental, and vision plans, including medical plans with zero employee premiums
401k plan with a company match
Company-paid behavioral health coaching
15 paid holidays, including a winter shutdown from Christmas Eve through New Year’s Day
15 days of accrued annual Paid Time Off (PTO) to start
Paid bonding leave when a new child joins your family
Paid volunteer hours and annual giving events

Imagine Learning is committed to fostering, cultivating, and preserving a culture of Diversity, Equity, and Inclusion.
We offer a wide variety of professional development programs, including tuition reimbursement for eligible employees.

Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. Imagine Learning will reasonably accommodate qualified individuals as required by law.



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