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We got a new job details in PeopleReady & they are Hiring Candidates for Customer Service Coordinator
Company Name : PeopleReady
Company Location : Tacoma, WA 98402
Job Position : Customer Service Coordinator
Job Category : Jobs in Tacoma, WA 98402
Job Description :
Location: Virtual The Customer Service Coordinator will be responsible for delivering quality, efficient, accurate superior customer service to support the National Accounts Service Center Department and company mission. This position is responsible for providing the best professional, high-level customer service and administrative support of product fulfillment to its customers. This position requires organizational, interpersonal and computer/data management skills as well as good judgment to solve problems to maintain smooth and professional service center operations.
ESSENTIAL DUTIES and RESPONSIBILITIES include the following.
Acts as first impression and contact point for customers calling in for inclusion in National Program, to place orders and issue resolution. This is done through management of incoming email requests and telephone.
Interacts with callers, providing information in answer to inquires about service fulfillment, accounts, contract rates, etc.
Answers and/or routing appropriately questions of customers, branches and workers regarding the company, services and its operations.
Handles and resolves customer complaints and investigating and correcting errors, following service center processes and procedures.
Follows specific customer Service Level Agreements.
Responds to a minimum of 80 combined calls and/or emails per work day.
Takes incoming and outgoing calls to company branches and customers for facilitation of orders and service issues.
Assists with customers as needed to meet service level requirements set forth by service center manager.
Identifies system and workflow improvements to enhance the team’s efficiency and relies on extensive experience and judgment to plan and accomplish service center goals and tasks.
Creates and maintains a high-quality work environment by example to ensure team members are motivated to perform at their highest level.
Performs other job related duties as assigned or apparent.
Special client projects as necessary.
Excellent customer service skills and ability to work with customers in a professional and friendly manner.
Minimum of 1 years of customer service experience in a center that handles customer inquiries, product fulfillment and services, and is accountable for problem resolution success and a focus on retention.
Ability to plan and execute to customer requirements with excellent follow through.
Strong verbal and written communication, the ability to communicate effectively. Must be able to interact professionally at all levels of the organization.
Excellent communication skills and problem solving skills.
Action oriented, able to anticipate outcomes and proactively communicate to ensure success of department
Ability to manage multiple tasks simultaneously and prioritize assignments.
Conducts business with integrity, high moral standards, and ethical behavior.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
At PeopleReady, we make a difference:
PeopleReady is an industry-leading general and skilled labor staffing provider for retail, manufacturing, warehousing, logistics, energy, construction, hospitality, and other industries. The daily impact that we have on the lives of job seekers and our customers’ businesses is something that we’re incredibly proud of. Our team operates by one motto: We Are Ready. Ready to make a difference, ready to change lives through work and ready to win. Are you ready to join us? To apply, please email your resume to firstname.lastname@example.org We can’t wait to meet you.
This is a remote position that may be performed anywhere except the state of Colorado.”
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.
TrueBlue was founded on the idea of connecting people and work. We work with businesses to provide the workforce solutions they need to succeed. Publicly traded since 1998, TrueBlue provides a talented workforce of over 600,000 people and partners with more than 100,000 companies around the world through three segments: PeopleReady, PeopleManagement and PeopleScout. • PeopleReady provides on-demand and skilled labor for retail, manufacturing, warehousing, logistics, energy, construction, hospitality, and ports & terminals industries. • PeopleManagement (Staff Management, SIMOS, Centerline) provides on-premise contingent staffing and on-premise management in the light-industrial sector and beyond. • PeopleScout provides high-volume permanent employee (RPO) recruitment process outsourcing and management of outsourced service providers to a global workplace. TrueBlue continues to broaden its service offerings, reaching more markets, and offering greater technology and innovation to benefit employers, staff and contingent workers.
What we do at TrueBlue is simple – we put people to work and change lives every day.
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