Virtual Service Professional job vacancy in HAPO Community Credit Union – Jobs in Richland, WA 99354

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We got a new job details in HAPO Community Credit Union & they are Hiring Candidates for Virtual Service Professional

Job Details
Company Name :
HAPO Community Credit Union
Company Location :
Richland, WA 99354
Job Position :
Virtual Service Professional
Job Category :
Jobs in Richland, WA 99354

Job Description :
The HAPO Community Credit Union Contact Center Team has a new opening for a Virtual Service Professional. The VSP assists members with routine account and loan requests through all virtual channels including video online and over the phone, does outbound calling and member follow up with a level of services that builds positive relationships. Do you have a knack for maximizing members relationships? Do you love to promote beneficial products and services and earn incentive? If yes, this could be the position for you!!
Essential Functions:
Comfortable portraying oneself using video software and hardware
Make and fulfills commitments to resolve member issues
Back up all areas of the contact center as needed
Possess current knowledge of all key products and services
Accurately sign up, set up, and or direct the member to obtain the appropriate product or service to fit their needs
Cross-sell credit union products and services based on member needs, in accordance with the credit union’s program standards
Provide general IRA information and investment options in addition to process transaction on IRAs
Able to perform all basic and advanced teller and FSS transactions through software and remote hardware
Aware of requirements and limitations of all types of account ownership, how to open and perform maintenance: individual, joint, payable upon death, POA, Rep Payee, Estate, Trust etc.
Well versed in online banking/mobile site/HAPO app and all products offered within with ability to set up and troubleshoot
Ability to quote rates and open any and all sub shares with appropriate verifications to be done prior
Ability to assist members with account modifications i.e, joint owner modifications/name change etc.
Structure, quote and follow up on loan transactions from origination to close
Minimum 2 years like experience
Our Benefits: We offer competitive salaries and a comprehensive benefits package which includes:
Matching 401(k)
Pension plan
No cost premium health insurance for employees, including medical, dental and vision
No cost life insurance
Many other employee engagement programs
HAPO is an equal opportunity employer that values employees and supports an organizational culture of diversity, respect and personal and professional growth.
Job Type: Full-time
Pay: From $20.43 per hour
Monday to Friday
Weekend availability
Work Location: One location

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