Customer Relationship Manager job vacancy in Kaizen Asset Management – Jobs in Leavenworth, WA

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Job Details
Company Name : Kaizen Asset Management
Company Location : Leavenworth, WA
Job Position : Customer Relationship Manager
Job Category : Jobs in Leavenworth, WA

Job Description :
The Customer Relationship Manager is responsible for ensuring their portfolio of homes is managed and maintained to industry leading standards. You will oversee a housekeeping and maintenance team that will provide best in class care. This includes ensuring that checkout cleans are completed and inspected and that all the furniture, appliances, electronics, kitchen equipment and personal property are kept in like new condition. You will be expected to care for the homes as if they were your own and ensure that your team operates effectively and efficiently. This is a customer service position, and the Customer Relationship Manager is expected to always provide excellent service and attention to the homeowners to ensure their needs and requests are addressed promptly.
Areas of Responsibility and Duties
Daily owner communication (calls, texts, emails)
Housekeeping quality control
Performance management – including training, evaluating and terminating staff
Monitoring, responding to and correcting reviews
Reviewing owner statements
Creating, auditing and processing work orders
Sourcing and scheduling vendors
VRBO/Airbnb monthly audits
Managing departmental budget and team expenses
Audit staff timecards and expense reports for accuracy
Prepare daily, weekly and monthly portfolio performance reports
Ensure filing is organized and electronically preserved
Work with the Business Development Team to recruit and on-board new homes
Other duties as assigned
Key Competencies
Organized and detail oriented – takes the time to ensure the job is completed and correct
Auditing – willing to audit and be audited
Communication – able to effectively communicate with homeowners and staff
Adaptable and flexible – enjoys doing work that may require frequent shifts in direction
Solution oriented – collect and analyze information, problem-solve and improve efficiency
Reliability – is dependable, consistent and does not have attendance issues
Achievement oriented – enjoys seeing tasks through to completion and hitting goals
Self-starter – can work autonomously and will seek out new tasks rather than waiting for an assignment
Growth oriented – a strong desire to grow professionally and learn new tasks and skills
Qualifications
High school diploma or equivalent degree
Associated degree or 4 – year degree preferred
Proficient in Microsoft Office programs including Word, Excel and Outlook
Ability to manage a team
Valid driver’s license required
Ability to effectively communicate, both orally and in writing
Ability to learn and use new software and tools
Must have the ability to drive and have a valid driver’s license
Experience
3 – 5 years experience in hospitality or related field
Education or course work may be accepted in place of professional experience
Working Conditions
This position operates in a professional work environment with half of the time in the office and half in the field. This position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Occasional travel to other regional offices may be required. All employees are required to pass a background check before being hired.
Physical requirements
This job is primarily performed at a stationary desk in an office and can be done sitting or standing and walking homes for inspection. Lifting/moving requirements are generally 25 pounds or less. There may be occasional need to crouch, stoop, bend and lift amounts greater than 25 pounds. Normal workdays are between eight and nine hours, but overtime may be needed based on workflow.
The preceding description is not designed to be a complete list of all duties and responsibilities required of the job.  The company reserves the right to modify or change the job description at any time with or without notice.  Employment is “at will”, and nothing in the job description should be construed as a contract for employment for any specified period of time.
Job Type: Full-time
Pay: $50,000.00 – $70,000.00 per year
Job Type: Full-time
Pay: $50,000.00 – $70,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Supplemental Pay:
Bonus pay
Ability to commute/relocate:
Leavenworth, WA: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location