Reservations Agent ~ $1000 Hiring Bonus + Benefits! job vacancy in Benchmark Skamania Lodge – Jobs in Stevenson, WA 98648

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We got a new job details in Benchmark Skamania Lodge & they are Hiring Candidates for Reservations Agent ~ $1000 Hiring Bonus + Benefits!

Job Details
Company Name :
Benchmark Skamania Lodge
Company Location :
Stevenson, WA 98648
Job Position :
Reservations Agent ~ $1000 Hiring Bonus + Benefits!
Job Category :
Jobs in Stevenson, WA 98648

Job Description :
Come be a part of something bigger!

Benchmark Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

Full Time employees have access to Medical and Dental insurance to fit your needs
Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
401K match (Let us help you build your financial future)
Companywide Hotel Room Discounts (Who doesn’t love to get away)
Paid Time Off
Employee Assistance Program (We are here to support you)
Employee family events (bring the kids!)
Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
Many more, please inquire for more details

Skamania Lodge, in the heart of the Columbia River Gorge, is seeking a full time Reservations Agent to join our team! Do you have past sales/customer service experience? Are you good at talking to people over the phone? Are you savvy with a computer? We’d love to hear from you! This position is a base pay plus commission! Plus we’re currently offering a limited time hiring bonus! Earn $500 after 30 days and $500 after 90 days based upon good standing. This position is NOT remote at this time. Come be apart of a fun team and grow your career in hospitality!

What you will have an opportunity to do:
The Reservations Agent plays an integral role in ensuring that each of our guests has an exceptional experience while planning their visit. They are responsible for creating a positive guest interaction that will build the guests anticipation for their upcoming visit. They must also be knowledgeable on providing accurate information to our guests on room packages, special promotions at the resort, and special events going on during their stay. This role is the key to helping our guests discover their “Wanderlust” experience! We are looking for people with excellent customer service skills, who enjoy engaging with people from all over the world and making meaningful connections.

Help guests discover and book their “Wanderlust” experience
Answer calls and greet people from all over the world in a friendly and welcoming manner.
Make guest reservations for all resort accommodations
Ensure accuracy of reservation, recognize guests’ needs and requests, and properly communicate requests to appropriate departments.
Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resort’s revenue capabilities.
Utilize training of reservations software system to successfully and independently complete reservations in a timely manner.
Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness.
Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience.
Responsible for striving to achieve monthly ADR, conversion, and revenue goals.
Maintains a strong familiarity the Resort and surrounding area.
Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures.
Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest’s satisfaction.
Maintains strong relationships & communications with Accounting, Front Desk and Guest Services teams.
Interacts with resort staff in a polite and respectful manner.
Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests’ needs and help them make an informed decision.
Other duties as assigned

What are we looking for?

Must have the ability to work a flexible schedule to include nights, weekends and holidays
Monthly scheduling
Pay is a base pay plus commission
In person customer service/sales position
Full time employees receive health benefits, employee discounts, pet-insurance, hot lunches served daily, and much more!
High school diploma or equivalent
Previous hotel or resort experience preferred but not required
Proficient in typing and computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Bilingual in English and Spanish preferred but not required

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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