Customer Service Representative-Specialty job vacancy in Helly Hansen – Jobs in Sumner, WA 98390

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We got a new job details in Helly Hansen & they are Hiring Candidates for Customer Service Representative-Specialty

Job Details
Company Name :
Helly Hansen
Company Location :
Sumner, WA 98390
Job Position :
Customer Service Representative-Specialty
Job Category :
Jobs in Sumner, WA 98390

Job Description :
Helly Hansen, a team of passionate people committed to deliver incredible customer interactions, is looking to add a Customer Operations Representative working with our Direct to Consumer (D2C) channel who is equally as passionate about helping customers enjoy the outdoors. Born by the sea, raised by the mountains, each day we have the opportunity to connect with outdoor enthusiasts who share the most incredible experiences with us, this is what fuels us. As a brand we are committed to manufacturing high-performance products that allow people to feel alive, whether that is on the mountain or sea. Each decision we make we are thinking of our customers and this comes together by strong team work and passion for what we do.
Our Customer Operations Representatives are committed to provide best in class customer experiences. Making connections with our customers through shared outdoor stories and providing thoughtful solutions to customer inquiries is what drives us. We are looking for someone who is likeminded and would like to deliver superior experiences to our customers.
We provide a friendly, casual environment, competitive compensation, a generous product discount, and a full benefits package (fully-paid medical, dental, and vision for employees plus partially-paid premiums for dependents: life and long-term disability insurance; 401 (k) with employer match; generous paid time off).
Specific Responsibilities:
Acknowledge, confirm, enter, process, and monitor customer orders
Proactively communicate with customers (dealers and distributors) and/or sales representatives about any issues concerning their orders (product quality, order tracking, availability of product/product delays, shipping/delivery issues, billing, etc.), providing prompt responses and problem-solving to find solutions
Provide frequent order status updates to customers and sales representatives
Provide customer support electronically or by phone in a timely and accurate manner
Establish and maintain accurate account details for customers
Process returns, including warranty claims, for end consumers
Provide product information to customers and identify opportunities to sell/upsell
The successful candidate will have:
· Excellent verbal and written communication skills
· Exceptional ability to deal with adverse situations positively
· High School diploma or equivalent
· A minimum of 2 years of customer service, sales, or operations experience
Computer proficiency (Microsoft Word, Excel, email, and databases)
Strong organizational skills and attention to detail
An enthusiastic, positive attitude and dedication to building strong customer relationships
· Knowledge of the Helly Hansen brand and experience in the outdoor apparel industry is preferred
Bilingualism (English/French) is a plus
Helly Hansen is an equal opportunity employer.
Job Type: Full-time
Pay: $24.00 – $25.00 per hour
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
8 hour shift
Monday to Friday
Work Location: One location

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