Customer Service Representative job vacancy in Pace Staffing – Jobs in Renton, WA

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Job Details
Company Name : Pace Staffing
Company Location : Renton, WA
Job Position : Customer Service Representative
Job Category : Jobs in Renton, WA

Job Description :
Job Responsibilities:
Oversee an assigned book of business with dedicated customers
Perform processing of order requests and follow up on current and prior orders
Responds to inquiries through phone and email with customers about the company’s products or services (will experience high volumes)
Perform quality work within deadlines with or without direct supervision
Interact professionally with other employees, customers and suppliers
This position coordinates product order and delivery to internal and external customers and acts as a customer contact regarding pricing, scheduling, and shipping. Position reports to the Customer Service Manager
Works as a liaison between production, quality assurance, warehousing, shipping companies and customer on order, pricing and product related issues
Navigates multiple systems and web applications easily and proficiently while engaged in inbound telephone calls
Manages analyzing, explaining and answering internal and external customer questions, requests and resolving their product and service concerns efficiently and professionally
Accountable for interfacing with production planning, quality assurance, and warehouses to ensure inventory availability to meet current and projected customer’s needs
Identify and resolve customer shipment issues and distribution related concerns.
Set up new customers and brokers in the order management system
Update orders for vendor managed accounts using our customer order management systems, in addition to our internal order management system
Performs data entry and coordinates orders for shipping
Develops a working knowledge of department business practices and participates in cross-functional training to provide backup to other team members
Identifies business and system process improvement opportunities
*Job Details
Full-Time; 40 hours per week
Pay Rate: $23-$24 per hour
Located in Renton, WA
Temp-to-Hire Opportunity
Candidate Requirements
High School Diploma or GED with a minimum of 3 year customer service experience
Excellent, professional phone and communication skills as well as interpersonal, verbal, and written with the goal of influencing outcomes
Must be able to build positive, productive relationships with customers and team members
Excellent listening, troubleshooting, problem solving and analytical skills with ability to resolve conflict effectively
Strong organization, time management, and multitasking skills. Self-starter with ability to work independently
Accurate data entry, detail oriented with strong analytical skills and ability to multitask in a fast pace environment
Known for being a quick learner with a focus on understanding details for accuracy
Enjoys working as part of a team, but is very focused, independent and can perform heads down work
Must be very comfortable and enjoy learning new technology systems
Experience using Microsoft Dynamic 365 nice but not necessary
This posting is sponsored by PACE Staffing Network who has been asked to recruit and screen candidates for this role on our client’s behalf.
PACE is one of Puget Sound’s premier staffing /recruiting agencies and has been helping Northwest job seekers find their “just right” job for over 40 years.
PACE has been recognized as a Best of Staffing agency for the last 5 years, ranking PACE in the top 2% of staffing agencies nationwide! Check us out at www.pacestaffing.com
All service fees are paid by the employer – never the job seeker.
If this job seems right for you, we’d like to hear from you right away. We promise a quick response.*
Job Type: Full-time
Pay: $23.00 – $24.00 per hour
Schedule:
Weekend availability
Work Location: One location