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We got a new job details in Nikola Motor Company & they are Hiring Candidates for Customer Success Lead
Company Name : Nikola Motor Company
Company Location : Phoenix, AZ
Job Position : Customer Success Lead
Job Category : Jobs in Phoenix, AZ
Job Description :
Nikola is a company working to change the world by developing zero-emission trucks and the infrastructure needed to produce and distribute fuel to them. Nikola is now looking for a Customer Success Lead (CSL). CSL’s support customers as they transition from sales prospects to active users of Nikola products. They are focused on customer satisfaction, loyalty and building close, long-term client relationships.
Applicants should be self-motivated team players with a positive attitude.
Serve as the primary interface to manage and resolve customer questions and concerns.
Project management, executing customer onboarding processes.
Build strong relationships with customers.
Work closely with the Nikola Sales, Service and the Dealership network teams to share customer insights.
Maintain a comprehensive, up-to-date knowledge of Nikola products and services.
Maintain a thorough, up-to-date knowledge of Nikola competitors and the relative differences between products and services.
Support the maintenance and development of tools, analytics, and processes to support the Nikola portfolio.
At least 3 years of fleet/transportation operations experience.
Bachelor’s degree in a relevant field is highly preferred.
Strong project management skills with robust organizational and time-management stills.
Strong analytics skills, with the ability to identify trends and make data digestible and actionable according to the customer’s requirements.
Outstanding multi-task management skills across a varied set of responsibilities.
Strong empathy for customers and passion for revenue and growth.
Strong teamwork and cross-group collaboration skills.
Ability to build credibility and trust by understanding and addressing customer requirements and expectations.
Effective communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel.
Willingness to travel 50% or more based on customer needs.
Successful candidates will be innovative, persuasive, and have a genuine curiosity in their client’ business; goal and results oriented, optimistic, value-added mindset, proactive and easily adapts to change in a fast-paced environment.
Candidates must have current U.S. work authorization or be TN eligible from Mexico or Canada. This position is not eligible for CPT or OPT. #LI-JR1
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