BHJOB15656_17692 – Lead PC/MAC Technology Support Specialist job vacancy in Myticas Consulting – Jobs in Arizona

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Job Details
Company Name :
Myticas Consulting
Company Location :
Job Position :
BHJOB15656_17692 – Lead PC/MAC Technology Support Specialist
Job Category :
Jobs in Arizona

Job Description :
The recruitment team at Myticas Consulting is looking for a dynamic Senior PC/MAC Support Specialist to work on planning, installation, and maintenance of new and existing personal computer systems, peripheral devices and software applications for company executives. Another key function would be the support and maintenance of web conferencing and poadcast events and executive meetings.

Function as the primary technology liaison for executive leadership and other end users to ensure that all aspects of applications and equipment, including PC and MAC operations are performing.
Provide appropriate software, hardware, teleconferencing, and telephony training as necessary. Escalate issues and collaborate with the Asset Management team, as required, to order new or replacement hardware
Prepare progress reports on worked performed, including installation procedures to ensure that all daily activity is captured correctly to allow other team members to seamlessly continue any follow-up work; track customer service levels.
Active in the planning and evaluation of existing applications and systems and present research findings and recommendations to management.
Maintain an adequate spare parts inventory of systems, subsystems and component parts used for repair work.

Basic Qualifications:

Bachelor’s degree in information technology plus 3 years of PC support experience, including advanced troubleshooting including MACs microcomputer environments, network operations and telecommunications;

Additional Requirements:

One or more courses in Core Microsoft Technologies education, preferably related to O365 applications
Ability to relay technical information to a non-technical executives and an ability to interact effectively with end users to explain and resolve technology-related issues
Personal presence and work style to effectively and efficiently work with sr. level executives for office and meeting/conference-related opportunities

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