Customer Service Representative job vacancy in Lincare – Jobs in Phoenix, AZ 85034

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Job Details
Company Name : Lincare
Company Location : Phoenix, AZ 85034
Job Position : Customer Service Representative
Job Category : Jobs in Phoenix, AZ 85034

Job Description :
**This position will be on site. It is not remote.**
Lincare is the nation’s leading provider of clinical respiratory services, oxygen, and durable medical equipment. We are currently seeking a Customer Service Representative for our Phoenix, AZ location.
What Lincare offers:
Comprehensive benefits package
401k option and employer matching
Work Mon – Fri. (No weekends)
Tuition reimbursement
Growth and professional development
As a Customer Service Representative, you would be responsible for processing patient orders and providing clear and timely communication to all stakeholders. This position is the voice of the organization as well as the primary resource for patients and physicians to obtain information and answers to questions.
Responsibilities:
Responds to telephone inquiries and orders from patients and referral sources
May assist walk-in patients with the selection of equipment, supplies, and services
Determines resolution of patient and referral inquiries, questions, or concerns
Identifies concerns and ensures they are recorded in Concern Tracker system when appropriate
Completes electronic intake process in billing system, performs verification of insurance, and reviews all documentation for accuracy and to qualify patient for services
Contacts patients to inform them of any patient payment requirements, collects payment, and determines best delivery method, providing instructions for receiving delivery
Understands and abides by Accreditation Commission for Health Care (ACHC) requirements
Requirements:
High School diploma or GED required
Prefer 3-6 months experience in home health, customer service, call center, or insurance setting
Should have basic computer and typing skills
Excellent communication skills, both verbal and written
Excellent organizational skills sufficient to maintain consistent, accurate records
If you enjoy and take pride in assisting patients, please feel free to apply through this job posting. We look forward to hearing from you!
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
Day shift
Monday to Friday
Work Location: One location