eServices Specialist I job vacancy in Alaska USA Federal Credit Union – Jobs in Anchorage, AK 99503

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Job Details
Company Name : Alaska USA Federal Credit Union
Company Location : Anchorage, AK 99503
Job Position : eServices Specialist I
Job Category : Jobs in Anchorage, AK 99503

Job Description :
Overview:

Reports to: eServices Officer

Functions Supervised: Retail Financial Services hardware and software environment.

Primary Functions: Provide product answers and system support to members and frontline support employees for RFS owned products, services, systems and equipment.

Duties and Responsibilities:

Provide member and staff support for the credit union’s electronic service delivery platforms including, but not limited to, online and mobile access, ATM, branch equipment and services.
Answer member and staff inquiries and provide information concerning the use of the credit union’s websites and electronic service platforms.
Provide training and related support tools to staff to enable them to be more effective at providing member support.
Maintain knowledge of credit union services, related policies and key features of the credit union’s website and electronic service delivery platforms.
Develop superior communication skills and consistently utilize a systematic, deductive approach to problem solving.
Identify application features and functions to improve member service.
Maintain application specific security functions and controls based on policies established by Information Security.
Assist in the installation and testing of new releases, upgrades and fixes.
Fulfill role of Department IT Liaison including fielding end-user questions and researching application specific questions and issues.
Perform other duties as assigned.
Qualifications:

Education: High school graduate or equivalent

Creditable Experience in Lieu of Education: Six months prior experience in a service related position with this credit union or experience in a computer help-desk/support environment.

Experience/Skills: Must demonstrate proficiency in the use of common web services and an aptitude to continually learn new technologies. Must have a pleasant telephone voice, demonstrate a mastery of English speaking, and comprehension skills. Must communicate effectively both verbally and in writing. Must be resourceful, capable of working independently and exercising sound judgment as related to primary job functions. Requires strong interpersonal and written communication skills.

Tenure: Assignment to the Specialist category 12 will be determined by the candidate’s education or experience. Advancement requires management recommendation and will be based on the candidate’s certifications and/or performance.

Equal Opportunity Employer