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We got a new job details in JM&A Group & they are Hiring Candidates for Mechanical Claims Analyst – Remote
Company Name : JM&A Group
Company Location : United States
Job Position : Mechanical Claims Analyst – Remote
Job Category : Jobs in United States
Job Description :
JM&A Group is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. For over 40 years, the company has helped automobile dealers achieve unsurpassed levels of performance. JM&A Group provides more than 3,800 dealerships with a variety of products and services, such as new and used vehicle protection plans, pre-paid maintenance plans and GAP protection programs. Among JM&A Group’s competitive advantages is its robust training and consulting services for F&I professionals, and the company is actively evolving to meet consumer preferences to remain a market leader and a partner of choice.
Fidelity Warranty Services, Inc. (FWS), a subsidiary of JM&A, is a major provider of extended service contracts and pre-paid maintenance contracts for virtually all vehicle makes and models. It is the largest provider of service contracts in Florida and one of the largest in the nation. Its popular Toyota Certified program covers Southeast Toyota Distributors dealerships’ Toyota cars, trucks and vans. In addition, the company’s Gold Check Certified® program, available to dealerships throughout the U.S., offers a complete used vehicle-marketing system.
Who We are Looking For
Fidelity Warranty Services, Inc. (FWS), a subsidiary of JM&A, is looking for
Mechanical Claims Analysts to join our growing customer contact team. As a Mechanical Claims Analyst, you will play a critical role in maintaining our reputation of honesty, fairness, and excellence by combining exceptional customer service and your automotive expertise to assist customers through our customer contact center.
What Your Day Looks Like
You will be part of a team that reviews, investigates, and authorizes mechanical claims based on a wide range of established contract guidelines
You will be communicating via telephone and email with retail and wholesale customers, repair facilities, and non-related parties to resolve and process claims
You will be utilizing a variety of technology and communication tools to process claims, review policies and procedures, labor times, and retrieve documents
You will be using tools such as AllData, Mitchell and other Labor Guides to obtain labor times for specific mechanical repairs
You will be working remotely
High School diploma or GED preferred. Technical training is a plus
Three or more years of hands-on automotive repair or equivalent automotive technical work preferred. ASE or equivalent Manufacturer certification preferred
A thorough comprehension of the Theory of Automotive/Diesel Technology, Diagnostics and Maintenance. Knowledge of JM&A Products and Services a plus
Excellent customer service skills, including strong verbal and written communication and the ability to use influence, negotiate, problem solve, and provide resolutions to handle claims
Proficient use of technology and communication tools including Microsoft and web-based applications, email, instant message and meeting platforms
Strong problem solving, evaluation and time management skills
Set up of a home office with consistent high-speed internet connection is needed for remote and hybrid work arrangement positions
Bilingual (Spanish & English) candidates preferred
Positions may vary in working hours: Must be able to be flexible and accommodate any 8-hour shift (start time might vary between 8am EST and 12pm EST).
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