Collections Specialist job vacancy in Aspen Surgical – Jobs in Caledonia, MI 49316

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Job Details
Company Name :
Aspen Surgical
Company Location :
Caledonia, MI 49316
Job Position :
Collections Specialist
Job Category :
Jobs in Caledonia, MI 49316

Job Description :
We love what we do! At Aspen Surgical we live our values of Respect, Transparency, Speed, Empowerment, Passion and Fun every day. This caring dedication creates and builds exceptional products that drive the industry standard making a real and lasting impact on people’s lives around the world. We strive to be the best, while providing the tools, resources, and support needed to set our team members up for success. Do you want to be appreciated for your hard work? Be a member of a dynamic, fast-growing organization? View your job as a joy rather than a burden? Then we have a position for you!
PURPOSE OF THE ROLE: To protect Aspen’s investment in accounts receivable (AR) through effective management of assigned AR portfolio. Consistently achieve target metrics performance through application of effective policies and procedures that are consistent with company and departmental goals. Provide best in class customer service. Assist in the development and support of more junior team members.
Responsible for the day-to-day collection management of assigned accounts, which at times may be complex accounts difficult to reconcile.
Handle ad hoc assignments escalated due to complexity. This may include, but is not limited to, helping locate documents for customers, root causing issues with missing payments, helping resolve intercompany issues, helping reconcile problem accounts with high level of complexity, reconciling credits issued vs credits needed and ensuring the offsets are completed, supported, and properly noted, bringing in others to resolve a problem as appropriate and collaborating with them until the issues are resolved, preparing adhoc reports to assist in communicating issues, highlighting opportunities, and increasing understanding of problems or other tasks and activities as assigned.
Assist in preparing collection targets, account analysis, reporting, escalation resolution, etc). Provide input and data to Collections Manager in relation to; collection targets, number of cases resolved monthly
Assist in coaching and developing more junior collectors.
Identify process opportunities and make improvement suggestions.
Coordinate activities between senior management, finance, reporting, accounting, sales support, customer service, and accounts payables in resolving unpaid accounts. This generally includes preparing reporting to show status on open items and current issues and action owners, helping arrange meetings to discuss issues and opportunities to resolve open invoices, keeping track of actions that are late and escalating as needed to keep issues moving toward resolution and drive accountability, bringing others in as needed and as appropriate to resolve issues in their area that are preventing resolution.
Identify accounts to be recommended for specific reserve. Materiality threshold is generally customers that owe more than $25,000, but any accounts owing any amounts where the Collector knows there is a high likelihood of non-payment (for example due to bankruptcy or customer communication stating they cannot pay) needs to be evaluated for adequacy of reserves.
Serve as resource for Accounts Receivable Analyst and help ensure they are trained on department procedures and protocols and they can fully utilize our ERP system to efficiently obtain information and record collection activity.
Serve as escalation resource for Accounts Receivable Analyst. This includes helping more junior collectors learn the organization, who does what and when to bring them in, when and how to effectively escalate to others and follow up to ensure resolution. This also means contacting escalated customers directly to get another voice on the line and let the customer know the account has “moved to the next level”.
Undergraduate degree in Business, Finance or Accounting preferred but not required
years directly related experience
Service excellence, change management, business partnering and operational excellence. The ideal candidate will be able to demonstrate they have a high level of comfort in high change environments, help others be flexible and remain positive and productive throughout change cycles, and find positive ways to cope with stress and help others focus on things they can control.
Intermediate knowledge of electronic spreadsheets.
Excellent customer service skills.
Working knowledge of computers and commonly used software.
Ability to manage multiple work assignments or task
Ability to manage multiple Excellent communication skills, both written and oral.
Excellent negotiation and conflict resolution skills.
Experience in medical supply / distributor collections preferred.
Works on assignments that are semi routine in nature but recognizes the need for occasional deviation from accepted practice.
Ability to achieve goals with little supervision.
PHYSICAL REQUIREMENTS: Standing, sitting, typing, talking , walking.
NOTE: The inability to perform any of the following physical requirements does not preclude an applicant from consideration unless, following an individualized analysis, it is determined that the physical requirement is an essential job function and the applicant is unable to perform such function with or without reasonable accommodation
At Aspen Surgical, we strive to build a diverse work force through equal opportunity employment that embraces and leverages the differences that each individual has to offer. This job description is only a summary of the typical functions of the job and not intended to be an exhaustive list of all job responsibilities, tasks, and duties.Aspen Surgical Products, Inc. is an equal opportunity Employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Job Type: Full-time

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