Member Service Representative- Cassopolis Branch job vacancy in Circle Federal Credit Union – Jobs in Cassopolis, MI 49031

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Job Details
Company Name : Circle Federal Credit Union
Company Location : Cassopolis, MI 49031
Job Position : Member Service Representative- Cassopolis Branch
Job Category : Jobs in Cassopolis, MI 49031

Job Description :
Company Description: Circle Federal Credit Union is a not-for-profit financial institution providing banking products and services to its members. We strive to be our member’s most trusted financial partner. With a goal of being their first choice for all their banking and lending needs, we pride ourselves for offering personal service as we look at each member’s needs individually. We strive to always do what is in the best interest of our members in a culture that promotes teamwork in a fun, yet productive environment.
Job Description: Responsible for providing high quality member service to Credit Union members by advising, assisting and guiding them in decisions regarding Credit Union products and services. Such products and services include loans, deposit accounts, and more. Accountable for building rapport with members in a professional, caring and courteous manner.
· Allow members to feel at home and comfortable by being friendly and considerate.
· Ensure that all information and transactions within the credit union are kept confidential.
· Efficiently multi-tasks with the ability to work on several different tasks intermittently.
· Accurately opens, closes and maintains all accounts.
· Review all aspects of a membership with the member such as overdraft protection, direct deposit and telephone banking.
· Notify members of all e-service products and assists if needed.
· Maintain orderly files on each account with complete and accurate details.
· Promptly processes loans of all Credit Union products such as consumer, secured, unsecured, and visas.
· Ensure that each loan is processed accurately with proper documentation.
· Cross-sell products associated with loans such as Gap, warranty and debt protection.
· Counsel loan applicants.
· Open certificates and IRA accounts and handle renewals when needed, as well as contributions/distributions.
· Teller backup when needed.
· Answer telephone as necessary.
· Serve as Notary Public.
· Respond to member inquiries and solve issues.
· Refer members to mortgage department.
· Verify wire transfers as well as do transfers.
· Resolve debit/visa issues including closing/reissuing cards and fraudulent charges.
· Inform members of loyalty pay programs and redeem points as well as add point to members for referrals.
· Load gift cards.
· Provide helpful information and solve issues for members with bill pay.
· Make outgoing calls and emails for referrals from events and marketing programs.
· Contact outside sources to aid members such as social security administration, insurance businesses and dealerships.
Job Type: Full-time
Pay: $15.00 – $20.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Physical Setting:
Office
Schedule:
8 hour shift
Monday to Friday
Weekend availability
Supplemental Pay:
Bonus pay
Work Location: One location