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We got a new job details in Graham Healthcare Group & they are Hiring Candidates for IT Technician
Job Details
Company Name : Graham Healthcare Group
Company Location : Troy, MI 48099
Job Position : IT Technician
Job Category : Jobs in Troy, MI 48099
Job Description :
It’s Just Better Here. The Graham Healthcare Group is looking for an IT Technician who will provide escalation support and maintenance for client IT services on tablets, computers, mobile devices, printers, and any other end-user hardware and software. The IT Technician will execute client device installation, repair, and upgrades to ensure optimal performance and provide in-person or remote support in a timely and accurate fashion while adhering to all IT Service Management processes and procedures.
IT Technician Responsibilities:
Provide escalation support and maintenance for client IT services on tablets, computers, mobile devices, printers, and any other end-user hardware and software.
Execute client device installation, repair, and upgrades to ensure optimal performance and provide in-person or remote support in a timely and accurate fashion while adhering to all IT Service Management processes and procedures
Install, upgrade, configure, maintain, and troubleshoot end-user hardware and software to ensure required desktop service levels
Ensure accurate tracking of hardware through Asset Management procedures
Perform onsite and remote analysis, diagnosis, and resolution of complex PC, tablet, and mobile device problems for end-users, recommending and implementing corrective solutions, as needed.
Provide escalated level 2 Service Desk support for end-user software issues.
Support accurate Incident and Request Management information capture, prioritization, and ensure completion within SLA timeframes
Support new-hire orientation and onboarding requirements
Collaborate with system and network administrators to ensure efficient operation of the company’s client services environment
Qualification Requirements:
Associate degree in IT required, Bachelor’s preferred
Prior help desk experience
Initiative to learn and understand process/workflow
Excellent troubleshooting skills
Excellent customer service skills
Excellent phone etiquette
About Graham Healthcare Group:
As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.
Join the Graham Healthcare Group and enjoy the following benefits:
Competitive Pay: With opportunity for advancement
Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from.
Supplemental Benefits: Company paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.
Generous PTO Packages: 15 days PTO that grows with your tenure, 6 paid holidays, 1 personal day.
Retirement: Save for your future with our company offered 401k plan and pension.
Pension: A company funded retirement credit up to $50,000 provided after 3 years of service
Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.
Benefits may vary based on your employment status.
NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
By supplying your phone number, you agree to receive communication via phone or text.
Graham Healthcare Group is an Equal Opportunity Employer
NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
By supplying your phone number, you agree to receive communication via phone or text.
JR# JR220193
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