Teller Supervisor job vacancy in Community Choice Credit Union – Jobs in Norton Shores, MI 49441

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Job Details
Company Name :
Community Choice Credit Union
Company Location :
Norton Shores, MI 49441
Job Position :
Teller Supervisor
Job Category :
Jobs in Norton Shores, MI 49441

Job Description :
The primary purpose of this position is to assist Community Choice Credit Union to live out our purpose, “We believe in helping our neighbors achieve the life they desire”. A key component of this mission is to provide five-star service to our members and team members.
Position Summary
This position is responsible for serving as the Credit Union’s lead personal advisor including handling member transactions and member center operations in an expert fashion with expert knowledge and service focus. This position meets or exceeds individual sales and service goals and acts as a mentor to the personal advisors and member center. In absence of leadership within the member center, this position would be the go-to expert on hand. This role is an individual contributor at the Credit Union.
Core Competencies – Title and Definition
· Core Values
o Committed: We are committed to serving Michigan guided by the principles that underlie the credit union movement of service, integrity, and respect for every human being.
o Charitable: We Give Big every day to our membership, our communities, and each other. We are dedicated to supporting Michigan by giving our time and services to the communities we serve.
o Credible: We are our Members’ trusted financial advisors; each Team Member plays an integral role in the well-being of our Members’ financial lives and the success of Community Choice Credit Union.
o United: We are a Team. We unite to achieve success, celebrate success, and continually improve the service we provide to our members, our communities, and each other.
· Adaptability/Initiative
Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
Position Competencies
Sales Skills
Develops new business, identifies, and sells to member needs, translates product features to benefits, has good listening skills, is sensitive to members’ needs, delivers effective presentations, negotiates well, and uses closing skills appropriately. Possesses adequate product knowledge as measured through assessments administered annually. Meets or exceeds sales goals and contributes to organizational and member center goals. Builds rapport with members to sustain long term relationships and grow continued business.
Member Service Skills
Manages member accounts in a manner that ensures that the member needs are understood and met. Provides timely and professional service to both internal and external members; is responsible and impactful to member needs and requests; is always courteous/inviting to the member and considers the needs of the member when making decisions. Applies a ‘member-centric’ approach by using the Member Action Plan in order to uncover opportunities to improve our members’ financial lives by saving them money, making them money, or making their banking easier and more convenient. Utilizes and recommends available resource departments to members that best fit their needs, such as Business, Investment, or Mortgage Services. Effectively assists members and staff in solving accounts related issues by listening, collecting data, securing answers, and reporting results. Retains and grows member relationships by fulfilling their commitments and earning the member’s trust.
R*ole Mastery of Essential Duties*
Able to perform essential duties as outlined in job description. Contributes productivity and value within role. Is willing to learn and improve performance.
Essential Duties
· Perform operational tasks that assists member center management with the day to day responsibilities of the member center (vault management, opening and closing procedures, cash management, reports and accounting needs, compliance needs, etc.).
· Assist management in providing effective training, transactional coaching and mentoring techniques to existing and new team members regarding all aspects of sales and service to ensure individual goals and growth targets of the credit union are met.
· Assist with schedule development and ensure staff is available at all times to provide quality service to the membership.
· Balance the branch general ledgers, vault, and cash dispensers, to ensure compliance with credit union policies.
· Responsible for the ordering of cash shipments for the vault and ATM to ensure sufficient funds are available for our membership.
· Monitor and report any Out of Balance conditions of concern to necessary parties to ensure the credit union out of balance guidelines and regulations are in compliance.
Position Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential.
Education Program of Study/Concentration Required/Preferred
High School Diploma Required
Experience Requirements
Years of Experience Type of Experience
2-5 Years Relevant experience
Skills & Abilities
Excellent member service skills and communication skills
Thorough knowledge of financial industry
Thorough knowledge and branch operations and procedures
Excellent training, and coaching abilities
Well organized and ability to multitask
Mental Demands
The team member must be able to read and interpret documents or instruments, understand and/or follow complex written and oral instructions, make decision and to resolve problems or unique circumstances in a timely and efficient manner, be able to express oneself clearly and/or concisely, perform mathematical functions, and handle multiple, concurrent tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required tostand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
General Statement
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.
Job Type: Full-time
Pay: From $20.00 per hour
Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Vision insurance
Monday to Friday
Weekend availability
High school or equivalent (Preferred)
Cash handling: 3 years (Preferred)
Banking: 3 years (Preferred)
Customer service: 3 years (Preferred)
Supervising: 3 years (Preferred)
Work Location: One location

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