Technical Support Specialist job vacancy in Syncreon – Jobs in Redford, MI 48239

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Job Details
Company Name :
Company Location :
Redford, MI 48239
Job Position :
Technical Support Specialist
Job Category :
Jobs in Redford, MI 48239

Job Description :
Operating Systems Coordinator (NE) – 2nd Shift Position*****
Are you knowledgeable about computer systems, electronic systems, and software applications? Can you educate people, answer questions, and troubleshoot any related problems about technology-based products and services? We are looking for a Technical Support Specialist, based in Redford, MI to solve technical problems and provide support for all assigned areas.
About the Role
How you will contribute
Provide first level support to the incident management activities in the plant and problem and change management activities for the site. Assume other plant related IT support responsibilities as per plant requirements, availability, and IT skills such as development of ad hoc reports via standard reporting writing tools i.e. SQL and/or Crystal Reports.
Give input to incident reports and contribute to the root-cause analysis of problems. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved as directed by the site analyst or IT support group and perform/assist key user groups in application software upgrades/maintenance and user acceptance testing (UAT).
Report site IT downtime and changes to the site production schedules using the appropriate communication procedures.
Develop and maintain functional knowledge of all critical operational application software & processes utilized at the site in order to provide support and training to the site users.
Develop and maintain technical knowledge of all critical operational software applications, IT processes, and procedures utilized at the site in order to provide IT support.
Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group.
Organize IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst.
Follow the site related IT purchasing & asset tracking procedures receiving IT assets, updating the IT asset inventory & partake in decommissioning end-of-life assets.
Other duties as assigned
Your Key Qualifications
Community College diploma required, university degree preferred (or educational equivalent) and/or significant relevant experience.
Experience in working with Warehouse Management systems in a shop floor environment would be desirable. Experience in general PC repairs and PC based applications.
Communicative with excellent verbal and written communication skills in English and local site language, when applicable.
At syncreon we are fully committed to the health and safety of our employees. We have full prevention and mitigation processes in place, including cleaning and sanitization practices, as well as screenings, masks and social distancing. syncreon complies with national, state and local orders.
Compensationsyncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About syncreonAt syncreon, we partner with customers, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon to provide specialized logistics, operational excellence and value added solutions in: Fulfillment, eCommerce & Value-Add Solutions, Manufacturing Support & Assembly Services, Export Packing, Transportation Management and Reverse, Repair & Service Parts.
We specialize in the design and operation of supply chain solutions for Automotive, Technology, Consumer Home Products, Industrial, Healthcare & MedTech companies. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities.
NoteCandidates chosen to move forward within the Recruitment Process may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.
Nearest Major Market: DetroitJob Segment: Logistics, Testing, Supply Chain, Database, SQL, Operations, Technology
Job Type: Full-time
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance
8 hour shift
Ability to commute/relocate:
Redford, MI 48239: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
What are your salary expectations?
Are you comfortable working second shift?
IT: 1 year (Preferred)
Work Location: One location

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