Client Care Coordinator job vacancy in PURE HONEY GROUP LLC – Jobs in Ferndale, MI

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Job Details
Company Name : PURE HONEY GROUP LLC
Company Location : Ferndale, MI
Job Position : Client Care Coordinator
Job Category : Jobs in Ferndale, MI

Job Description :
The Client Care Coordinator is the first face and first voice of Honey, personifying our organizational brand and representing our team and services. A vital role, this position is responsible for ensuring clients are appropriately supported and scheduled with the best-suited services and providers.

Description

client care coordinator.

The Client Care Coordinator is the first face and first voice of Honey, personifying our organizational brand and representing our team and services. A vital role, this position is responsible for ensuring clients are appropriately supported and scheduled with the best-suited services and providers.

The ideal candidate is a highly organized team player who is charismatic, self-driven, and aligned with the Honey mission. This role is best suited for an individual with strong interpersonal skills who embodies empathy around the needs and experiences of modern mothers.

This is a part time on-site position Monday-Friday 12:30p-5:30p and reports to the Director of Brand Experience.

expectations & responsibilities.

Manage intake inquiries by responding to phone and email (via CRM)

Schedule intake appointments with appropriate therapists

Answer practice and program related questions

Coordinate with clinicians and coaches to fill direct service schedules

Greet in-person clients and notify clinicians at time of appointment

Assist Director of Brand Experience in administrative tasks as needed

Collaborate with billing team for continuity of care and insurance verification for therapy clients

Answers general billing questions

Assist Director of Brand Experience in maintaining a high standard of facilities care

requirements.

.

Passion for working with others (being collaborative) and helping our team members grow and learn.

Ability to handle and provide straight-forward feedback to the administrative team members

Be a problem solver and think ahead to ensure any challenges don’t greatly impact progress or outcomes for clients

Contribute skills, voice and knowledge to organization through various mediums, as requested

Consistently represent team Honey with emotional literacy, kindness, and respect for all

Ability to work in a fast-paced work environment that requires strong multitasking skills, excellent time management, and self-starter mentality

Ability to work independently with an openness to test new ideas

Strong communicator, decision-maker and strategic-thinker

Highly organized with a strong attention to detail and follow-up, and able to work in a team environment

This is a part time salaried position with opportunity for growth within the organization. Salary to commensurate based on experience and license level.

Salary
$16 – $22 per hour